Appointment and Cancellation Policy

Cancellation Policy

We aim to provide all of our patients with the best possible service and to achieve this we need your cooperation.

A significant amount of clinical time can be lost when an appointment is not attended; this time could have been allocated for the treatment of other patients. Therefore, we routinely take a deposit of £100 at the time of booking for any treatment appointment longer than 45 minutes in length, as a commitment from you to secure space in our clinical diary.

We understand that sometimes it is inevitable that you may need to cancel or rearrange your dental appointments. We would ask patients to give as much notice as possible when cancelling an appointment so that we have the opportunity to offer that appointment to another patient, although we do understand that during an emergency this is not always possible. Patients who
wish to cancel an appointment, must do so with a minimum of 24 hours notice.

An appointment is considered to have been broken if any of the following occur:

• the patient fails to attend the appointment,
• the patient appears more than 20 minutes late for a scheduled appointment, or
• the patient calls to cancel an appointment with too little advance notice to allow that appointment time to be rescheduled with another patient (24 hours will be considered to be the minimum time necessary to avoid a broken appointment).

The first time a patient fails to attend a booked appointment we will send a letter or e-mail
reminding them that in future they must cancel appointments if they are unable to attend. If this
is an appointment for which a deposit has been taken, we reserve the right to retain the deposit.

After this, we will advise you that you will be no longer be able to book further appointments without prior payment to secure the appointment.

If appointments are repeatedly failed or cancelled at short notice we may ask for further appointments to be paid for in advance, where the full cost of the time or treatment allocated is paid on booking. In these cases the appointment